FAQ

Yes, we can. We are a professional custom automatic machine supplier specializing in tailored wire processing solutions. Our R&D team will work closely with you to design equipment that fits your specific production needs.

We typically accept T/T (Telegraphic Transfer), L/C (Letter of Credit) for large orders, and other common international payment methods. Please contact our sales team for specific terms.

Our standard shipping ports are Shenzhen or Guangzhou port. However, we can also ship from other ports in China based on your logistics requirements.

For standard machines, the lead time is usually 15-30 days. For custom-built or non-standard automation lines, it may take 45-60 days depending on the complexity of the design.

We offer comprehensive support including free phone guidance, remote diagnostics, and on-site installation services. We also provide detailed training and user manuals to ensure your operators can maximize machine performance.

Yes, every machine undergoes rigorous testing to meet the latest industry standards before leaving our factory. We provide a detailed test report within 5 working days after receiving your materials for testing.